WASHINGTON, February 23, 2018: A massive and near total service outage throughout the system of mid-Atlantic banking giant BB&T (stock symbol: BBT) continued Friday afternoon.
The outage has frustrated and angered millions of customers ranging from ATM users to customers attempting to access their online banking functions.
According to Knight Ridder/Tribune News (accessed by this reporter through a brokerage account):
“Customer frustration and anger appears to be growing by the hour on social media, as the bank vaguely blamed ‘an equipment malfunction in one of its data centers’ for the outage. The bank is ‘well into the process of making those repairs,’ officials said. No timetable for completion was available as of 10 a.m. Friday.”
According to an updated post on the BB&T website as of 2:15 ET:
“Our systems are currently being restored and our automated Phone24 service and ATMs are now available. Please be aware some of the information you will see in your accounts has not yet been fully updated from yesterday. We expect those balances and transactions to become current later today, and we’ll continue to provide updates as that occurs. In the meantime, you can use your BB&T debit, credit and prepaid cards as you normally do.”
A 2:15 p.m. check of the online banking function found that online banking functions at the BB&T site remain completely unavailable. This continues to frustrate countless customers who depend on the site to transact business and use electronic banking functions.
According to Knight Ridder/Tribune News
“BB&T, headquartered in Winston-Salem, first alerted customers to the problem with a tweet Thursday afternoon, noting many of its services were unavailable, including online banking, the mobile banking app and ATMs.
“A statement issued Friday says customers can use their debit, credit and prepaid cards. ‘If you’ve incurred any fees or experienced any issues directly related to this outage, we will work with you to address those issue as our systems come back online,’ said a statement on the bank’s Facebook page.
“Bank officials have apologized and say they do not believe the issue is related to a cyber security attack.
“BB&T is one of the nation’s largest banks, with more than 2,100 branches in 15 states and Washington DC.
“An outage map showed the biggest impact was focused much of central North Carolina, Atlanta, the Washington DC area and Philadelphia.”
Updates will be posted as they occur.
UPDATING: BB&T e-banking site is apparently back online as of 3:40 p.m. ET Friday, February 23, 2018.