Whether at home or in business, we can engage to create a sense of trust and achieve the next level of greatness.
WASHINGTON, March 24, 2016 – When we are in conversation with someone, a great deal depends on the mindset of both parties. Is there a state of trust or distrust?
Now… what if you could make those difficult conversations easier to navigate, to get productive, positive results? The answer is, you can!
But first, in order to move from distrust to trust, there are several things to understand about the way our brains function. Understanding how our minds work can result in building healthy, trusting relationships with greater ease.
In Judith Glaser’s book “Conversational Intelligence,” she discusses how trust changes our reality in her REALITY model. According to Glaser, when we are in a place of distrust we:
Assume the worse
Look with caution
Interpret with fear
On the other hand, when we are able to shift to the state of trust, our body releases those “feel good” hormones, oxytocin and dopamine. Thinking shifts to the prefrontal cortex (where executive functions reside). It’s there that we have access to the faculties of empathy, judgment, higher decision-making and creativity.
Once there, we can then relax, create a state of trust, and are become open to engaging. In this “trust state” Glaser spells out Reality with very different results. In our “trust state,” we are able to deal with REALITY:
Expect less and over deliver
Assume the best
Look with an open heart
Interpret with facts
Tell the truth
Yes to confronting the truth
When we understand how the human brain functions, the invisible becomes visible and we can better understand the perspective of our conversations with others. We can actually retrain that lima bean shaped amygdala – the area(s) in our brains that are seen to have a primary role in processing memory, emotional reactions and decision-making – to react in a healthier way. Then, we can shift our conversations from transactional (exchanging information) to transformational (share and discover).
So, next time you are stressed, know you have a choice. You can react with stress and close yourself down (where distrust lives), or you can choose to calm yourself and move into a more open, trusting state.
As Judith Glaser points out in “Conversational Intelligence: How Great Leaders Get Extraordinary Results”: “To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations.”
For more Information Contact:
Susan Commander Samakow, PCC, CPCC
Certified Business, Life & Leadership Coach Focusing on Confidence & Resilience Strategies, Life & Career Transition, & Business & Leadership
301-706-7226 & 703-574-0039
Ask Susan about her coaching packages and the Stress Reducing techniques she teaches: EFT (Tapping) and Breathing Exercises.Click here for reuse options!
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